How to check logs
Logs help to have a better understanding of the support systems, as they allow reviewing the information returned in the integration of Mercado Pago with VTEX. This facilitates the comprehension of what happened in a transaction.
In addition, in case of modification or activation of new payment methods, they allow validating if everything is working as expected.
Eventually, the support team may request that you check and/or send logs to track necessary information. To access these logs, go to the administration panel of your VTEX store and click on Payments > Transactions. Then, look for the log that contains the response status and click on + Information.
| Field | Data | Description |
ID | 10302316 | Mercado Pago transaction number. |
Payment_method_id | visa | Payment method. |
Payment_type_id | credit_card | Payment method. |
Status | authorized | Payment status. When the status is rejected, it is very important to review the status_detail that specifies the reason for it. |
Status_detail | pending_capture | Payment status detail. |
External_reference | 503451 | VTEX identifier sent to Mercado Pago. |
First_six_digits | 450995 | Credit card Bin. |
Processing_mode | agregador | Payment processing method. |
Note
You can get more detailed information on how to search for errors or problems in a transaction by accessing
this document
available on the VTEX website. For more information, access the link
Results of creating a charge
.