Input format
This is the required input format for the batch refunds flow:
- Format: CSV file, with fields separated by semicolon (";").
- File Name: The file name must follow the format
namefile.csv. - namefile: Name assigned to the file (mandatory).
- .csv: File extension (mandatory).
Example:
csv
payment_id;external_reference;amount 123;ext_ref_1;100 1234;ext_ref_2;200
| Field | Description |
| payment_id | Identifier ID of the payment. |
| external_reference | ID for the reconciliation of the refund in the seller's system. |
| amount | Amount to be refunded. This field is validated according to the local currency specified by the seller. Example: 1. For sellers in Argentina, the field must be separated by “,” (comma) in the decimals. 2. For sellers in Mexico, the field must be separated by “.” (dot) in the decimals. |
Possible loading or processing errors
Important
The provided SFTP should be used exclusively for sending new files. Any movement or creation of new folders will result in the reprocessing of the files.
- Invalid file name: Some characters are not allowed in the file name (such as $, %, &, |, <, >, #, =), or the file has already been processed previously.
- File name already used: The file name has been used in a previous processing.
- File already processed: There is a validation to prevent processing identical files.
- Non-compliance with the format or valid data types in the CSV: The file does not meet the format requirements or contains invalid data types.
- Disallowed special characters: Special characters are not allowed (such as ñ, &%·!”?¿, among others).
- Invalid amounts: Values must conform to the specified currency, cannot be negative, and must match the payment amount.