Errors list
The following are common errors that can occur during your integration:
| Message | Description |
unauthorized_use_of_live_credentials | This means that the Mercado Pago account credentials are not activated. You must go to the credentials page and activate them. |
invalid installments | This means that you're attempting to process the payment with a rate that is not enabled. You must go to the configuration of the payment method and set the rates to "Automatic". |
invalid_users | You are attempting to pay with the same user that you are charging with. Please retry payment with a different payer email. |
Cannot infer Payment Method | You are attempting to pay with a card that is not the selected card type (for example, a credit card number has been entered for the debit card option). |
Invalid users involved | This occurs when productive credentials are used in a test environment or vice versa. Example: Using a test email on the "payer" node while using the production credential of a real user. |
Important
Before starting your production operation, you must activate your
credentials.
For more information, visit the VTEX official site and the VTEX status site.